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Terms of Use

Venice5th Terms of Use

Venice5th
Version 1.0
 

The Venice5th website located at venice5th.com is a copyrighted work belonging to Xpo8 Limited. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features.

All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Use described the legally binding terms and conditions that oversee your use of the Site. BY LOGGING INTO THE SITE, YOU ARE BEING COMPLIANT THAT THESE TERMS and you represent that you have the authority and capacity to enter into these Terms. YOU SHOULD BE AT LEAST 18 YEARS OF AGE TO ACCESS THE SITE. IF YOU DISAGREE WITH ALL OF THE PROVISION OF THESE TERMS, DO NOT LOG INTO AND/OR USE THE SITE.

These terms require the use of arbitration Section 10.2 on an individual basis to resolve disputes and also limit the remedies available to you in the event of a dispute. These Terms of Use were created with the help of the Terms Of Use Generator.

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Access to the Site

Subject to these Terms. Company grants you a non-transferable, non-exclusive, revocable, limited license to access the Site solely for your own personal, noncommercial use.

Certain Restrictions. The rights approved to you in these Terms are subject to the following restrictions: (a) you shall not sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site; (b) you shall not change, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms.  All copyright and other proprietary notices on the Site must be retained on all copies thereof.

Company reserves the right to change, suspend, or cease the Site with or without notice to you.  You approved that Company will not be held liable to you or any third-party for any change, interruption, or termination of the Site or any part.

No Support or Maintenance. You agree that Company will have no obligation to provide you with any support in connection with the Site.

Excluding any User Content that you may provide, you are aware that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Company or Company’s suppliers. Note that these Terms and access to the Site do not give you any rights, title or interest in or to any intellectual property rights, except for the limited access rights expressed in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms.

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Third-Party Links & Ads; Other Users

Third-Party Links & Ads. The Site may contain links to third-party websites and services, and/or display advertisements for third-parties. Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads.  You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices.

Other Users. Each Site user is solely responsible for any and all of its own User Content.  Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others. You agree that Company will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved.

You hereby release and forever discharge the Company and our officers, employees, agents, successors, and assigns from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature, that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site. If you are a California resident, you hereby waive California civil code section 1542 in connection with the foregoing, which states: "a general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor."

Cookies and Web Beacons. Like any other website, veniceXplorer uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie. Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL –https://policies.google.com/technologies/ads

Our Advertising Partners. Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

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Disclaimers

The site is provided on an "as-is" and "as available" basis, and company and our suppliers expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We and our suppliers make not guarantee that the site will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. If applicable law requires any warranties with respect to the site, all such warranties are limited in duration to ninety (90) days from the date of first use.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

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Limitation on Liability

To the maximum extent permitted by law, in no event shall company or our suppliers be liable to you or any third-party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these terms or your use of, or incapability to use the site even if company has been advised of the possibility of such damages. Access to and use of the site is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom.

To the maximum extent permitted by law, notwithstanding anything to the contrary contained herein, our liability to you for any damages arising from or related to this agreement, will at all times be limited to a maximum of fifty U.S. dollars (u.s. $50). The existence of more than one claim will not enlarge this limit. You agree that our suppliers will have no liability of any kind arising from or relating to this agreement.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Term and Termination. Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases. Company will not have any liability whatsoever to you for any termination of your rights under these Terms. Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2 through 2.5, Section 3 and Sections 4 through 10.

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Copyright Policy

Company respects the intellectual property of others and asks that users of our Site do the same. In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination of users of our online Site who are repeated infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

  • your physical or electronic signature;

  • identification of the copyrighted work(s) that you claim to have been infringed;

  • identification of the material on our services that you claim is infringing and that you request us to remove;

  • sufficient information to permit us to locate such material;

  • your address, telephone number, and e-mail address;

  • a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and

  • a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

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Booking Terms, Guest Occupancy and Security Disclosure

These Booking Terms apply to all reservations, stays, enquiries, booking amendments, direct bookings, and bookings made through third-party platforms, including but not limited to Booking.com, Airbnb, Vrbo, Plum Guide, Expedia, and any other booking channel through which Venice5th may be offered.

These Booking Terms form part of the Venice5th Terms of Use and apply in addition to any house rules, check-in instructions, booking platform terms, cancellation policy, payment terms, security deposit terms, and any other written conditions provided to the guest before or after booking.

Where a reservation is made through a third-party booking platform, the payment, cancellation, refund, review, dispute, and platform-specific procedures of that booking platform may also apply. These Booking Terms do not limit any rights that cannot lawfully be limited. Where a mandatory law or mandatory platform rule applies, that mandatory law or platform rule will prevail to the extent of any conflict.

By making a reservation, confirming a booking, checking in, entering the accommodation, or continuing to stay at the accommodation, the guest agrees to these Booking Terms, the house rules, the applicable listing conditions, the booking platform terms where relevant, and all lawful instructions provided by Venice5th.

1. Booking Confirmation and Guest Responsibility

A booking is confirmed only when it has been accepted by Venice5th, the applicable booking platform, or the authorised booking provider, and the required payment, deposit, pre-authorisation, or booking guarantee has been completed.

The person making the booking is the lead guest. The lead guest is responsible for ensuring that all members of the party, invitees, visitors, and any additional persons comply with these Booking Terms, the house rules, and all applicable laws and building regulations.

The lead guest must be at least 18 years old unless a higher minimum age is stated in the relevant listing or booking channel.

By making a booking, the lead guest confirms that all information supplied at the time of booking is complete and accurate, including but not limited to:

  • the number of guests;

  • the names of guests, where requested;

  • arrival and departure details;

  • contact details;

  • payment information;

  • identification information, where required; and

  • any special requests.

The lead guest must notify Venice5th immediately if any booking information changes before or during the stay.


2. Occupancy, Registered Guests and Maximum Capacity

The reservation is valid only for the number of guests stated in the confirmed booking.

The accommodation may not be used by more persons than the number confirmed in the reservation unless Venice5th has approved the change in writing before the additional person enters, stays at, or uses the accommodation.

All persons who enter, stay overnight, sleep at, use the facilities of, or otherwise occupy the accommodation are treated as guests for the purposes of these Booking Terms. This applies regardless of age, family relationship, length of visit, or whether the person is described as a “visitor,” “friend,” “child,” “partner,” “relative,” or “temporary guest,” unless Venice5th expressly confirms otherwise in writing.

The maximum occupancy stated in the listing, booking confirmation, house rules, licence, safety rules, insurance conditions, or applicable law must never be exceeded.

Payment of an additional guest fee does not permit guests to exceed the maximum lawful or permitted occupancy of the accommodation.


3. Adding Guests After Booking — €50 Per Guest Per Night

The number of guests declared at the time of booking is a material condition of the reservation.

Guests must not make a reservation for a lower number of occupants and subsequently add additional persons without obtaining prior written approval from Venice5th.

If, after a reservation has been confirmed, the guest requests to add one or more additional persons to the booking, such request will be treated as a booking amendment and is subject to Venice5th’s prior written approval.

Where approval is granted, an additional charge of €50 per guest, per night shall apply for each additional person added after the reservation has been confirmed.

This additional guest charge applies regardless of whether the final occupancy remains within the property’s standard occupancy allowance, pricing tier, or minimum guest threshold.

For the avoidance of doubt, the charge applies even where the total number of guests remains below, equal to, or within any four-guest base occupancy or minimum pricing level advertised for the property.

For example:

  • If a reservation is confirmed for 2 guests for 3 nights and the guest later requests to add 1 additional guest, the additional charge will be €150: €50 × 1 guest × 3 nights.

  • If a reservation is confirmed for 2 guests for 4 nights and the guest later requests to add 2 additional guests, the additional charge will be €400: €50 × 2 guests × 4 nights.

This charge reflects the additional costs and administrative requirements associated with accommodating guests who were not included in the original reservation, including but not limited to:

  • guest registration requirements;

  • additional linen and laundry;

  • increased utility consumption;

  • cleaning requirements;

  • wear and tear;

  • insurance considerations;

  • occupancy management;

  • compliance obligations;

  • operational costs; and

  • the need to ensure accurate guest declarations at the time of booking.

The additional guest charge is separate from and in addition to any applicable tourist taxes, city taxes, platform fees, cleaning charges, damage charges, security deposits, or other fees that may apply under the booking platform, applicable law, or these Booking Terms.

No additional guest may enter or occupy the property until the amendment has been approved in writing and all applicable charges have been paid.

Venice5th reserves the right to refuse any request for additional guests where such request would exceed the property’s maximum occupancy, violate building regulations, house rules, licensing requirements, insurance conditions, or applicable law.
 

4. Full-Stay Calculation for Additional Guests

Where an additional guest is added to a reservation after the booking has been confirmed, the additional guest charge shall be calculated based on the full duration of the reservation and not solely on the number of nights that the additional guest physically occupies the property.

Accordingly, if an additional guest is added at any point during the reservation, the charge of €50 per guest, per night shall be applied to the entire confirmed stay period.

This applies even if the additional guest is present for only part of the stay, only one night, or only a limited portion of the reservation.

For example:

  • If a booking is for 5 nights and an additional guest is added for only 1 night, the additional guest charge will still be calculated as €50 × 5 nights = €250.

  • If 2 additional guests are added to a 5-night reservation, the additional guest charge will be €50 × 2 guests × 5 nights = €500.

This policy reflects the fact that occupancy declarations form a material part of the booking agreement, pricing structure, operational planning, guest registration requirements, insurance considerations, compliance obligations, cleaning preparation, linen planning, and property management from the commencement of the reservation.

By requesting the addition of a guest after confirmation of the reservation, the lead guest acknowledges and agrees that the additional guest charge will be calculated on the basis of the total length of the booking and not on a pro-rated basis according to the number of nights the additional guest occupies the property.

Once an additional guest amendment has been approved and processed, the associated additional guest charges are non-refundable except where required by applicable law or mandatory booking platform rules.


5. How Additional Guest Requests Must Be Made

Any request to add a guest must be made in writing before the additional person arrives at, enters, or uses the accommodation.

The request must include any information reasonably required by Venice5th, including but not limited to:

  • the additional guest’s full name;

  • age or adult/child status, where relevant;

  • nationality, where required;

  • arrival and departure dates;

  • identity document details, where required;

  • tourist tax information, where applicable; and

  • any other information reasonably required for legal registration, safety, insurance, platform compliance, and check-in management.

Venice5th may refuse an additional guest request where the amendment would breach maximum occupancy, building rules, licence conditions, insurance conditions, platform rules, house rules, safety requirements, local law, or where the request is made too late to complete the required registration and operational steps.

Additional guests are not authorised until Venice5th has confirmed the amendment in writing and the applicable fees and taxes have been paid or validly processed through the relevant booking platform or payment method.


6. Unregistered Guests, Visitors and Misdeclared Occupancy

Unregistered or unauthorised guests are not permitted.

Guests must not allow any person who is not included in the confirmed reservation to stay overnight, sleep at the accommodation, use the accommodation as a base, receive keys or access codes, use the accommodation’s facilities, or otherwise occupy the accommodation without prior written approval from Venice5th.

If Venice5th reasonably believes that the accommodation is being used by more persons than were declared in the booking, Venice5th may, to the extent permitted by law and the applicable booking platform rules, take one or more of the following actions:

(a) require the guest to immediately register the additional person or persons;
(b) charge the €50 additional guest fee per guest, per night, calculated for the full duration of the reservation;
(c) charge any applicable tourist tax, city tax, platform charge, increased occupancy rate, cleaning charge, or other lawful fee;
(d) refuse access to any unauthorised person;
(e) require the unauthorised person to leave the accommodation;
(f) cancel or terminate the stay for breach of booking conditions;
(g) notify the relevant booking platform;
(h) retain or claim from any security deposit for loss, damage, extra cleaning, or breach-related costs; and/or
(i) take any other step reasonably necessary to protect the accommodation, neighbours, building, guests, legal compliance, and the Venice5th business.

No refund will be due for any period during which the guest is refused access, the stay is cancelled, or the reservation is terminated because of misdeclared occupancy, unauthorised guests, breach of house rules, or failure to comply with legal registration requirements, except where a refund is required by applicable law or mandatory platform rules.


7. Guest Identification and Legal Registration

All guests must provide the information and identity documentation reasonably required for check-in, legal registration, public security requirements, tourist tax, booking platform compliance, and fraud prevention.

Venice5th may request identity documents, passport or national ID details, date and place of birth, nationality, residence details, arrival and departure dates, and any other information required by law or by the relevant booking platform.

Failure or refusal to provide required guest information may result in refusal of check-in, refusal of access, cancellation of the booking, or termination of the stay, without refund except where required by applicable law or mandatory platform rules.

Guests must not provide false, incomplete, or misleading guest information.

Any change to the guest party must be notified in writing and approved before the additional guest arrives, enters, or uses the accommodation.
 

8. Tourist Tax and Local Charges

Guests may be required to pay tourist tax, city tax, local charges, or other legally applicable accommodation-related charges.

These charges are separate from the booking price unless expressly stated otherwise in the applicable booking confirmation, listing, platform terms, or direct booking terms.

Tourist tax and local charges are also separate from the €50 per guest, per night additional guest charge.

Any additional guest added after booking may also be subject to tourist tax, city tax, and any legally required guest registration.

Where applicable, Venice5th may collect such taxes or charges directly, through the booking platform, or by any other lawful method.
 

9. Security Camera Disclosure

For the safety and security of guests, neighbours, the building, staff, service providers, and the property, Venice5th operates one visible security camera located outside the main entrance door to the accommodation.

This is the only security camera used in connection with the entrance to the accommodation.

The camera is installed solely for legitimate security, safety, and property protection purposes, including but not limited to:

  • protecting guests and staff;

  • protecting the property;

  • preventing unauthorised access;

  • assisting with the investigation of security incidents;

  • assisting with the investigation of damage, theft, vandalism, or unlawful activity;

  • verifying arrivals and departures where reasonably necessary;

  • helping identify unauthorised occupancy or unauthorised access;

  • protecting neighbouring residents;

  • protecting the building; and

  • supporting insurance, legal, safety, or booking platform investigations where necessary.

The camera is positioned to monitor only the immediate entrance area of the accommodation.

There are no cameras inside the accommodation.

Specifically, Venice5th does not operate any cameras in:

  • bedrooms;

  • bathrooms;

  • living rooms;

  • kitchens;

  • dining areas;

  • sleeping areas;

  • private internal spaces;

  • private guest areas; or

  • any other area where guests would reasonably expect privacy.

The camera is visible and is disclosed to guests before booking and/or before arrival through the property listing, booking documentation, house rules, check-in information, or these Booking Terms.

Guests acknowledge the existence of this single exterior security camera by proceeding with their reservation and stay at the property.
 

10. Purpose and Use of Camera Footage

The camera is used exclusively for security, safety, and property protection purposes.

Camera footage may be reviewed only where reasonably necessary, including in connection with:

  • security incidents;

  • emergency situations;

  • unauthorised access attempts;

  • suspected unauthorised guests;

  • suspected breach of occupancy rules;

  • property damage investigations;

  • complaints from neighbours or building management;

  • insurance claims;

  • legal proceedings;

  • requests from law enforcement authorities;

  • booking platform investigations; or

  • any other legitimate safety, security, compliance, or property-protection purpose.

Venice5th does not use the camera to monitor guests’ private activities or behaviour within the accommodation.

The camera is not installed for guest surveillance, behavioural monitoring, or commercial profiling.

Footage will only be accessed by authorised persons where required for the purposes set out above.

Unless expressly disclosed otherwise, the camera does not record audio.
 

11. Privacy and Data Protection

Where camera footage constitutes personal data, it will be processed in accordance with applicable privacy and data protection laws.

The camera operates solely to protect the legitimate interests of Venice5th, its guests, neighbouring residents, contractors, service providers, staff, and the property itself.

Venice5th takes reasonable measures to ensure that the camera’s field of view is limited to the immediate entrance area and does not intentionally monitor private areas inside the accommodation.

Footage is retained only for as long as reasonably necessary to fulfil the security purposes described in these Booking Terms or to comply with legal, insurance, regulatory, booking platform, or dispute-resolution requirements.

Footage may be disclosed only where reasonably necessary to:

  • law enforcement authorities;

  • regulatory authorities;

  • courts or legal representatives;

  • insurers;

  • building management;

  • booking platforms;

  • professional advisers;

  • service providers; or

  • other authorised persons where disclosure is lawful and reasonably required.

Guests must not interfere with, obstruct, disable, tamper with, cover, damage, disconnect, move, or otherwise interfere with the operation of the security camera.

Any concerns regarding the camera should be raised with Venice5th before arrival or during the stay so that they can be addressed promptly.
 

12. No Hidden Cameras or Internal Surveillance

Venice5th does not use hidden cameras.

Venice5th does not use cameras inside the accommodation.

Venice5th does not use cameras in any room or space where guests have a reasonable expectation of privacy.

The single exterior camera located outside the main entrance door exists for safety, security, and property protection only.

If any booking platform imposes a stricter rule on cameras, surveillance devices, disclosure, or recording devices than these Booking Terms, Venice5th will comply with the stricter mandatory platform rule for bookings made through that platform.
 

13. Check-in, Check-out, Keys and Access

Guests must follow the check-in and check-out instructions provided before arrival.

Check-in and check-out times are those stated in the listing, booking confirmation, house guide, or pre-arrival instructions unless Venice5th confirms a different time in writing.

Keys, key cards, fobs, access codes, lockbox codes, and entry instructions are provided only for the authorised guests in the confirmed reservation.

Guests must not copy, share, publish, or give access credentials to any unauthorised person.

Lost keys, damaged keys, unreturned keys, locksmith attendance, lock replacement, access device replacement, or emergency call-outs caused by the guest may be charged to the guest at cost, together with any reasonable administration fee, to the extent permitted by law and platform rules.

Venice5th may refuse entry to any person who is not included in the confirmed reservation or who has not been approved in writing.
 

14. House Rules, Neighbours and Respectful Use

Guests must use the accommodation respectfully, responsibly, and lawfully.

Parties, events, commercial use, filming, excessive noise, nuisance, illegal activity, smoking inside the accommodation, and disturbance to neighbours are prohibited unless Venice5th has expressly agreed otherwise in writing.

Guests must comply with:

  • building rules;

  • waste disposal rules;

  • quiet hours;

  • safety instructions;

  • Venice5th house rules;

  • booking platform rules;

  • local regulations;

  • condominium or building requirements; and

  • any rules specific to Venice, the building, or the local area.

Guests are responsible for the conduct of all members of their party and any approved visitors.

Any serious breach of the house rules may result in cancellation of the reservation, termination of the stay, refusal of access, removal of unauthorised persons, additional charges, and/or notification to the relevant booking platform, subject to applicable law and mandatory platform rules.
 

15. Damage, Cleaning and Misuse

Guests are responsible for loss, damage, excessive cleaning, missing items, misuse of the accommodation, breach of house rules, unauthorised occupancy, and any costs caused by their acts or omissions or those of their party or approved visitors.

Venice5th may claim or charge for:

  • damage to the property;

  • missing items;

  • additional cleaning;

  • smoke remediation;

  • unauthorised parties;

  • unauthorised guests;

  • unauthorised pets;

  • lost keys or access devices;

  • locksmith costs;

  • call-out costs;

  • blocked drains or misuse of facilities;

  • tampering with safety or security devices;

  • breach-related platform costs; and

  • any other reasonable losses caused by the guest.

Such charges may be claimed through the booking platform, security deposit, payment method, or any other lawful process.

Ordinary use is expected. Excessive mess, stains, broken items, tampering with safety or security devices, blocked drains caused by misuse, or failure to follow waste and property instructions may result in additional charges.
 

16. Cancellations, Refunds and Booking Platform Rules

Cancellation and refund conditions are those stated in the applicable listing, booking confirmation, rate plan, direct booking terms, or booking platform terms.

Where a booking is made through a third-party platform, any cancellation, refund, relocation, dispute, or complaint may need to be handled through that platform.

Failure to comply with guest registration requirements, unauthorised extra guests, misdeclared occupancy, serious house-rule breaches, damage, unlawful activity, or tampering with safety or security devices may be treated as a breach of booking conditions and may result in cancellation or termination of the stay without refund, except where a refund is required by applicable law or mandatory platform rules.

Additional guest charges, once approved and processed, are non-refundable except where required by applicable law or mandatory booking platform rules.
 

17. Platform Bookings

Where a reservation is made through Airbnb, Booking.com, Vrbo, Expedia, Plum Guide, or any other third-party booking platform, the guest must comply with both these Booking Terms and the relevant platform’s terms, policies, and house rules.

If the platform requires that a specific issue be handled through the platform, including payment adjustments, refunds, guest amendments, complaints, disputes, cancellations, reviews, or damage claims, Venice5th may require the guest to complete the relevant process through that platform.

Nothing in these Booking Terms limits Venice5th’s right to enforce the house rules, guest occupancy rules, damage rules, safety rules, or legal compliance requirements directly or through the applicable booking platform.

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18. Safety, Emergencies and Legal Compliance

Guests must immediately report any safety issue, emergency, damage, loss, leak, electrical issue, lock issue, disturbance, suspected unlawful activity, or other urgent matter affecting the accommodation, building, neighbours, or guests.

Guests must not do anything that creates a fire risk, safety risk, security risk, legal risk, nuisance, or risk of damage to the property.

Guests must comply with all applicable laws, local regulations, police requirements, building rules, and reasonable instructions provided by Venice5th.

Venice5th may enter or arrange access to the accommodation where reasonably necessary and lawful, including in the case of emergency, urgent maintenance, safety concerns, suspected serious breach of house rules, water leak, fire risk, security issue, legal requirement, or where access has been agreed with the guest.

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19. Limitation of Use

The accommodation is provided for temporary residential guest accommodation only.

Guests must not use the accommodation for commercial purposes, events, parties, professional filming, unlawful activity, subletting, unauthorised photography or production, or any purpose other than the temporary stay confirmed in the reservation, unless Venice5th has expressly agreed otherwise in writing.

Guests must not transfer, resell, assign, or sublet the booking to another person.

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20. Acceptance of These Booking Terms

By making a reservation, confirming a booking, paying for a stay, checking in, entering the accommodation, using the accommodation, or continuing to stay at the accommodation, the lead guest and all members of the guest party acknowledge and agree to these Booking Terms.

The lead guest is responsible for ensuring that all other guests, approved visitors, and members of the party understand and comply with these Booking Terms.

If any part of these Booking Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Venice5th may update these Booking Terms from time to time. The terms applicable to a reservation are the terms provided, disclosed, or made available at the time of booking, unless an update is required by law, safety, platform rules, or mutual written agreement.

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General

These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Any changes to these Terms will be effective upon the earliest of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Dispute Resolution. Please read this Arbitration Agreement carefully. It is part of your contract with Company and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

Applicability of Arbitration Agreement. All claims and disputes in connection with the Terms or the use of any product or service provided by the Company that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement.  Unless otherwise agreed to, all arbitration proceedings shall be held in English.  This Arbitration Agreement applies to you and the Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms.

Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute describing the nature and basis of the claim or dispute, and the requested relief. A Notice to the Company should be sent to: Hong Kong. After the Notice is received, you and the Company may attempt to resolve the claim or dispute informally.  If you and the Company do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award to which either party is entitled.

Arbitration Rules. Arbitration shall be initiated through the American Arbitration Association, an established alternative dispute resolution provider that offers arbitration as set forth in this section.  If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider.  The rules of the ADR Provider shall govern all aspects of the arbitration except to the extent such rules are in conflict with the Terms. The AAA Consumer Arbitration Rules governing the arbitration are available online at adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted by a single, neutral arbitrator. Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief. For claims or disputes where the total amount of the award sought is Ten Thousand U.S. Dollars (US $10,000.00) or more, the right to a hearing will be determined by the Arbitration Rules. Any hearing will be held in a location within 100 miles of your residence, unless you reside outside of the United States, and unless the parties agree otherwise.  If you reside outside of the U.S., the arbitrator shall give the parties reasonable notice of the date, time and place of any oral hearings. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the arbitrator grants you an award that is greater than the last settlement offer that the Company made to you prior to the initiation of arbitration, the Company will pay you the greater of the award or $2,500.00. Each party shall bear its own costs and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.

Additional Rules for Non-Appearance Based Arbitration. If non-appearance based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.

Time Limits. If you or the Company pursues arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations and within any deadline imposed under the AAA Rules for the pertinent claim.

Authority of Arbitrator. If arbitration is initiated, the arbitrator will decide the rights and liabilities of you and the Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and the Company.

Waiver of Jury Trial. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement. Arbitration procedures are typically more limited, more efficient and less expensive than rules applicable in a court and are subject to very limited review by a court. In the event any litigation should arise between you and the Company in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE COMPANY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.

Waiver of Class or Consolidated Actions. All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.

Confidentiality. All aspects of the arbitration proceeding shall be strictly confidential.  The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief.

Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.

Right to Waive. Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of this Arbitration Agreement.

Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with Company.

Small Claims Court. Nonetheless the foregoing, either you or the Company may bring an individual action in small claims court.

Emergency Equitable Relief. Anyhow the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.

Claims Not Subject to Arbitration. Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.

In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the courts located within Netherlands County, California, for such purposes.

The Site may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, re-export, or transfer, directly or indirectly, any U.S. technical data acquired from Company, or any products utilizing such data, in violation of the United States export laws or regulations.

Company is located at the address in Section 10.8. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.

Electronic Communications. The communications between you and Company use electronic means, whether you use the Site or send us emails, or whether Company posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal obligation that such communications would satisfy if it were be in a hard copy writing.

Entire Terms. These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word "including" means "including without limitation". If any provision of these Terms is held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.

Your Privacy. Please read our Privacy Policy.

Copyright/Trademark Information. Copyright ©. All rights reserved. All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.​

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